What you can expect from us at every stage of your certification journey — from your first enquiry to ongoing surveillance audits.
We know that pursuing certification can feel complex, especially if it's your first time. Our aim is to make the process as clear and straightforward as possible, with a consistent point of contact and honest communication throughout — whether things are going smoothly or a non-conformity needs to be addressed.
Clear, jargon-free communication about your certification status and next steps at every stage.
Straightforward, transparent quotes with no hidden fees.
A dedicated contact for your account throughout the certification process.
Impartial, objective assessment — our auditors' findings are never influenced by commercial considerations.
Response to a quote request or general enquiry
Formal appeal review meeting, once an appeal is lodged
Regular updates during active audits and certification decisions
The same clear structure applies whether you're pursuing your first certification or renewing an existing one.
We respond promptly with a clear, competitive quote based on your organization's size and scope.
We schedule audits at a time that works for you and keep you informed of findings throughout.
You're notified in writing of the outcome, along with your right to appeal if you disagree with the decision.
We remain your point of contact through surveillance audits, recertification, and any questions in between.
If at any point our service doesn't meet the standard set out here, we want to know. See our Complaints & Appeals Policy for how to raise a concern, and how we handle it.
Have feedback for us? We take it seriously and use it to improve — call us on +92 55 4555545-46 or get in touch below.
Contact UsTell us what you're looking for and we'll put together a clear, competitive quote.