The international standard for IT service management, helping organizations deliver consistent, well-governed IT services aligned with business needs.
ISO 20000 specifies requirements for an IT Service Management System (SMS), covering service design, transition, delivery, and improvement — with clear processes for incidents, changes, and continual improvement.
It's often paired with frameworks like ITIL, though ISO 20000 is the certifiable management-system standard.
IT departments and managed service providers who want to demonstrate reliable, well-governed service delivery — particularly valuable when bidding for outsourced IT or managed service contracts.
Consistent processes reduce service surprises.
Well-defined processes for handling IT changes and issues.
A recognized credential for managed service and IT contracts.
Services are shaped around what the business actually needs.
Structured processes reduce disruption and outages.
Built-in review cycles keep service quality moving forward.
The same straightforward path applies across every standard we certify.
Gap review & scoping
Build your management system
Stage 1 & Stage 2 audit
Certificate issued
Tell us a bit about your organization and we'll put together a straightforward, competitive quote.