Quality Management protects and future proofs your business

In today’s competitive market place, customers are increasingly demanding that organisations demonstrate a commitment to Quality Management and continual improvement. To meet these requirements, more organisations are choosing to have their quality management systems certified to demonstrate their commitment.

We have no preconceived ideas on how you should apply quality management to your business. It is your company, and you know the best way to apply the requirements of the appropriate standard. Our role is to assess whether your management system does in fact comply with the relevant standard regardless of how you have done it! We also view support for your quality initiatives as an important part of our activities, and therefore we look, not simply for compliance with the standard(s), but also for issues to bring to your attention in terms of how your management systems and operations could perhaps be improved. After all, when our certificate hangs in your reception area, we are entrusting our reputation into your hands!!!!

Quality Management standards are all based on the plan–do–check–act (PDCA) cycle. This is a four-step model for carrying out change. Just as a circle has no end, the PDCA cycle should be repeated again and again for continuous improvement.


In today’s globally competitive business environment more organisations are choosing to have their quality management systems certified to demonstrate their commitment to quality. When it comes to quality management certification there are a few choices, ISO 9001:2008 is the world’s most recognised quality certification standard. We also offer certification to Quality Warranty, a more user friendly alternative.

Quality Management is all about having effective formalized management systems in place to ensure that products and services are delivered to specification, on-time, and at the agreed cost. At the end of the day quality management is not rocket science, it is simply having simple and effective management practices in place – nothing more than that!!!!!!

The key benefits to quality management certification:

  • Minimise mistakes
  • Cost reduction
  • Increased customer satisfaction
  • Sales and marketing advantages
  • Continuous improvement
  • Greater control over processes and internal systems
  • Access new markets and clients
  • Industry best practise
  • Happier staff and contractors
  • Demonstrates your commitment to quality
  • International Certifications offer the following quality management certification programs:

ISO 9001:2008 – Quality Management System – Requirements

ISO 9001 is an internationally recognized standard that has been designed to ensure organizations meet the needs of customers and other stakeholders whilst meeting statutory and regulatory requirements related to the company’s products and services. ISO 9001 was developed and published by ISO (International Organization for Standardization) who are an independent, non-governmental membership organization and the world’s largest developer of voluntary International Standards.


Over one million organizations worldwide are independently certified to this quality standard, making ISO 9001 the most widely used management tools in the world today.

The ISO 9001 standard is based on the eight following management principles:

Principle 1 – Customer focus
Principle 2 – Leadership
Principle 3 – Involvement of people
Principle 4 – Process approach
Principle 5 – System approach to management
Principle 6 – Continual improvement
Principle 7 – Factual approach to decision making
Principle 8 – Mutually beneficial supplier relationships